Upton Lakes Lodges Reviews

"Very disappointed ????, advertised with Internet and hot tub, the WiFi is hopeless and whilst this is the " best" they can offer its pointless. Couldn't have video conference calls, days without being able to connect if you rely on net then it's not for you. The hot had no chlorine at all, dispenser empty, not checked 15 jets missing, pretty useless ????. The drive onto premise isn't maintained huge poleholes it's a bit like dodge ball. The Lodge itself is modern and well presented, clean although no one was expecting us. The final straw for us was no water for more than 24hrs! Not being able to flush toilets, wash hand became an environmental hazard, we had to chase communication ???? no bottled water given, tried to tell us it was only our lodge as if that made it OK? It wasn't on the main! So we left after speaking to neighbours who also confirmed no water and again hadn't been offered any. Elderly lady next door was thrilled we gave her some water as she was desperate with no transport. The whole experience was shocking had to get hoseseasons to intervene, would not recommend"

"This lodge was lovely & clean"

"Not a good place for family with children, lodge itself ok, spacious but that's it. The pond was not in good condition, murky filthy water.Absolutely no wifi , hence no television, children were bored, needed to go to nearby Aldi to connect to 4g network and plan any further journeys.No staff at reception on arrival, waited for 15 min then we went searching , only care taker was busy sorting lodges.It is peaceful if you just want to detox from phone or television.Hot tub was dirty, was told its because of well water by the care taker.We will never be going again , dissapointed with the huge price we paid... it is a learning experience.Pictures in hoseasons website is not what we saw in reality.Families please avoid booking this place. May be if you want to just stay in quite and peaceful place then go ahead."

"Lodge was covered in moss on outside and cobwebs everywhere!!!Beds were cleanThe mugs and plates had to be washed and scrubbed as they were all stained inside. In fact we could t get the stains off so we went and bought our own mugsShower in main bathroom wouldnt stay on so had to use en-suite.Bathrooms need upgradingThe outside was the worst bit and look nothing like what was advertised"

"Our Upton Lakes Lodges review: If I could leave zero stars, I would. Honestly had the worst experience this weekend. Rotten decking, broken and freezing cold hot tub, broken safety railings, filthy cooking appliances. Site maintenance were useless. On the second night, the rotten decking collapsed beneath me (at 34 weeks pregnant this could have been catastrophic). Worst of all, is that despite 19 phone calls to both Hoseasons and the lakes themselves, no one will speak to me. I have emailed a formal complain which has not even received an acknowledgment reply. I would never recommend this run down and filthy accommodation, and would definitely not recommend booking anywhere through Hoseasons as their customer care is non existent."

"Honestly, I dont even know where to start. This place was a total nightmare. The decking was rotten and collapsed under me, which was terrifying - especially since Im pregnant and at 34 weeks, that couldve been disastrous. The hot tub was ice cold and broken and the safety railings were all damaged. The kitchen appliances were filthy and clearly hadnt been cleaned in ages. We tried contacting site maintenance, but they were no help at all. We called Hoseasons and the site many times with no response and even emailed a formal complaint thats gone unanswered. Honestly, I wouldnt recommend this dump to anyone. Their customer service is non-existent and the place is just a health hazard."

"To start the holiday off, I never received a email/text to let me know where I can get the key from. I had to ask a man who said he was the site manager, he told me nobody have turned up and told me the code for the lock to gain access to the key.Upon entrance the floors were very dirty. So spent 30 minutes hoovering the floors. Finding a dummy, a board game and a child's book along the way. Thought we would stick the kettle on and sit down to unwind, turned the TV on to find the channel babe station on the TV. Opened up the cupboard to get some mugs out to find they still had dirt stains inside them. So then spent another 10 minutes washing up. Then when coming to dry them found the tea towel that was left out had stains all over it.Thought we would check the plates, glasses and cutlery to be disappointed in the same dirty condition. The roads/access to the lodge are very very poor. We had to navigate through pot holes from the main entrance to the lodge. Absolutely disgusting. The area of where the lodge is located is very nice, very relaxing/quiet and private. So can't fault that! Plenty of shops, takeaways/restaurants within arms reach.The ashtrays in the back decking area still filled up with dirty fags. Was very disappointed in the overall experience and was happy to leave at 8am on the departure date. Unfortunately wouldn't recommend to anyone, and will not be going back. It's such a shame."

"Really happy with it"

"Brilliant in every way"

"We had a pretty good stay overall. The lodge really does feel like a home away from home and the owners have done a lovely job with the fixtures and furniture, making it look inviting. The large decking area was a highlight-great chairs, a big table, BBQ and a sunken hot tub, which was lovely to relax in. That said, a bit more attention to detail during cleaning wouldnt hurt; we noticed some dust and touch points that couldve been wiped down better. The BBQ was left quite dirty and mouldy, which was a bit disappointing. Also, only half of the hot tub jets worked and on our last day, they stopped altogether. We know the site management is aware and trying to fix it, but if you're planning on daily hot tub use, it might be a let-down. Still, overall, a nice place to stay!"

"Fantastic Lodge - Everything you need (home from home) Owners done an excellent job in fixtures & furnitures making it look very welcoming. Very large decking area complete with Chairs, Table, BBQ & Large sunken Hot Tub ???? Only downside we found was, cleaner's could pay more attention to Dust, Touch areas when cleaning, BBQ was left Dirty & Mouldy - in OUR OPINION this is letting the OWNERS down who clearly put a lot of pride in offering a Quality Lodge... & Unfortunately only half of the Hot Tub jets worked & stopped working altogether on last day of our stay.. 31st Oct 2024This is something (hot tub) site management are & was aware of & trying to rectify but if like us your booking with daily hot tub use in mind you could be very disappointed..."

"We loved the modern vibe and comfy feel, though the beds were a bit firmer than our own at home. Overall, a really nice lodge!"

"Every thing you need in cabin if staying more than 3 nights could change the towels"

"Lodge was beautiful had everything we needed ."

"We had a good stay at lodge 4. The hottub was a real highlight and it had everything we needed. Its true it could use a bit of sprucing up, but for the price during the August bank holiday, its pretty decent. Perfect spot for fishing and exploring nearby areas, really good value!"

"Had a 4 night stay: lodge itself was quite old and as such in need of some refurbishments. Although it was more or less clean and did not smell, this did not affect our stay tbh. Location wise would need a car to get around as nothing to do around the site. Internet was intermittent. Hot tub was old/small. On last evening had an issue with the water, it started to come out brown and then stopped, notified site manager, although polite he was not sure of the problem and was unable to sort it and as a result we could not shower in the morning as the hot water pressure was so low and would stop coming out. All in all first 3 days were ok but have stayed at better, shame about the water issue on the last night/morning. Recommend for those who want to be off grid."

"We recently stayed at Upton Lakes and honestly, it was a really lovely break. The lodges had everything we needed and the setting was absolutely breathtaking. Its not luxury, but for the price, you cant really complain. The outdoor furniture was a bit dated, but it didnt ruin the experience-sitting outside with a glass of wine, listening to the birds and watching families of birds with their chicks was just perfect. We booked two lodges-one for us and one for family-and both were quite different but equally nice. The familys lodge had a sauna, though none of us used it, so cant really say much about that. WiFi was pretty limited, but we werent surprised since its in a rural area and we did get sporadic internet which was a bonus. Theres a village nearby with all you could need, including takeaways and a big Tesco for supplies. Overall, we had a relaxing holiday and would definitely come back. The staff were really friendly too!"

"We recently stayed at Upton Lakes and honestly, it was a pretty relaxing break. The lodges had everything we needed and the setting is absolutely stunning-really peaceful and perfect for unwinding. The outdoor furniture isnt the newest, but it was more than enough to sit outside with a glass of wine and listen to the birds singing, which was lovely. We had two lodges-one for us and another for family, both quite different but nice in their own ways. The familys lodge had a sauna, though we didnt end up using it. WiFi was quite limited, but thats to be expected in such a rural spot and we managed to get some internet now and then, which was a bonus. The nearby village has all you could need-takeaways, a big Tesco, fuel, you name it. Overall, we all enjoyed our stay, it was a really chilled holiday and wed definitely come back. The staff were super friendly too!"

"We had quite the experience here. The road to the lodges is pretty rough, so beware if youre driving a low car! It was a bit confusing since theres no sign from the main road, so we ended up circling a few times before finally finding it. The welcome email never arrived, so we had no idea what to do upon arrival, but thankfully a lovely lady who looks after the site was really helpful. The lodge itself felt a bit tired and could use a refresh, especially the bathrooms. The area is peaceful, perfect if you want quiet, but dont expect WiFi or good mobile signal. Perfect for us, wed come back!"

"We really enjoyed our stay here! The location is perfect, with everything we needed just a short walk away in Cullompton. The site itself is lovely and feels very private and secure - great for our dog. The hot tub was fantastic and the ground staff were super friendly. Only tiny issue was the gas hob; one dial was broken and the others didnt really simmer, just stayed on high. But honestly, wed definitely recommend it - even if fishing isnt our thing!"

"We had a lovely stay at the lodge! The place was really roomy and comfy, perfect for a self-catering trip. The hot tub was a real highlight, big enough for everyone to enjoy. Beds were super comfy too. The only downside was the shower in the main bathroom-wrong fitting meant we had to hold the shower head, which was a bit of a pain. Still, would come back!"

"Really enjoyed our stay, the hot tub made it special."

"We had a really chilled time! The lodge was spotless and spacious, perfect for our dog. The hot tub was the highlight, honestly. Lovely views too!"

"Great service, will definitely return soon."

"We had a fantastic time in such a gorgeous spot, loved it!"

"Perfect spot to unwind, surrounded by nature and the lodges are really cosy too."

"Great stay! Loved the lakeside fishing and hot tub."

"Really enjoyed our stay, the lodge was perfect for us."

"We found it really nice and super relaxing! Perfect place to unwind after a long week. Totally recommend it to anyone needing a break."

"We arrived on Sunday afternoon after a 6 hour drive but there was no one about rang the number provided and was seen to within minuets . In the lodge and sorted within 10 minuets and having a well deserved cup of tea . The Lodge was very comfortable as I am larger than most reading a review about the beds I thought the worst but as I say everything nice and comfortable and easy to use . The only thing is there is no WIFI and the phone signal is poor but that can be a big bonus"

"Amazing holiday second time we have been and loved it! Great accommodation, lovely location, spotlessly clean and lovely maintenance staff"

"Needs a bit of work to tidy up abit loose handrails,hot tub lid broken in two light bulbs not working."

"We had the best time! Peace and quiet. Staff could not have been more helpful. Wonderful wildlife around the lodge including ducks, geese and peacocks. We were in lodge 5, this lodge allows dogs in. It was spotless! Everything you could possibly need was in the lodge. The hot tub was amazing and so restful. We will be returning next year. I highly recommend this location."

"Didn’t see any staff, but we didn’t actually need too. Lodge had everything that we needed so we had a nice stay. Was ideal for the wedding we attended at Upton barn and walled garden."

"Had a fantastic weekend away
So peaceful and lovely lodge
Great place if you want to relax with the town close by
My dog loved exploring the area
And the fishing lakes are fantastic
Enjoyed it so much have booked again for November"

"Stayed in lakeside escape the lodge was spotlessly clean and had everything you need for a nice relaxing holiday.
Mark the on site caretaker was very helpful and approachable. Great holiday was had and will rebook."

"Very peaceful. Nice lodge could do with a facelift but not the end of the world. Didnt use the hot tub. It looked grubby.
Enjoyed the fishing. Could do with a bit of fishery management and some more info on the fishing.
The folder was quite informative but again could do with updating. At the end of the folder it ask us to leave a comment in the book. Where ?
Did not meet any staff hence the score on helpfulness. All said and done would recommend."